Modul 3: Everyday Conversations 3. 77 Making a complaint

Conversation

A. Excuse me?
B. Yes, ma’am?
A. There is a hair in my food.
B. I’m so sorry. I’ll take it back to the kitchen.
A. I’d like a new meal brought out, and I will be writing a complaint to the manager.
B. I do apologise again, ma’am. I’ll bring you a fresh meal right away.